Help

Help/Support/Contact Us/Tutorials

 

If you have a question or need help, FIRST check the FAQ below as they will likely have the answer to your question and save you lots of time.  If the FAQ don’t resolve your problem or answer your question, then you can contact us and submit a support ticket using the link below.

Support Ticket or Contact Us

If you can’t solve your problem with the FAQs below, then you can contact us and submit a support ticket here.  When submitting a support ticket please describe your problem in as much detail as possible and let us know what browser and release version you are using as that is the first thing we will need to know to begin the process of solving your issue.

 

FAQs

I am having problems logging in or I have lost my password

I keep getting an error message when trying to log in to the Video Library or Member Drills Database

I get logged out after every time I view a video in the Video Library

When I log in, I only see some of my eBooks/videos and others are missing

I am having problems viewing/downloading my eBooks

I am having problems viewing videos

Logging in on and viewing videos on an iPad

I would like to cancel a subscription

 

Member Drills Database

I am having problems printing from the Member Drills Database

Using the Bookmarks and Search Function

Using the Print Function

Various functions of the Member Drills Database

The various topics of content in the Member Drills Database

An example of a movie clip in the Member Drills Database

A complete overview of the Member Drills Database

 

WCC Video Library

A complete overview of the Video Library

I get logged out after every time I view a video in the Video Library

 

 

Session Designer

My diagram won’t download OR I get a blank screen

A complete look at the Session Designer

A look at the various palettes

A look at the various Menu items on the top ribbon

Adding and Moving players and objects

How to flip players and objects

How to draw and manipulate lines and curves

Using the Zoom tool options

Adding and editing text boxes and player numbers/names

Adding and editing shapes

Saving a progression of diagrams to your computer using just one Session Designer diagram

Choosing a folder on your computer to save a diagram to

Inserting a diagram into Microsoft Word and Google Docs

 

Support Ticket or Contact Us

If you can’t solve your problem with the above FAQs, then you can contact us and submit a support ticket here.  When submitting a support ticket please describe your problem in as much detail as possible and let us know what browser and release version you are using as that is the first thing we will need to know to begin the process of solving your issue.

 

FAQ Solutions

 

I am having problems logging in or I have lost my password
If you have lost your password, simply click the “Recover Password” link on the login page and it will be emailed to you.  Bear in mind that your account is based on the email address you gave when placing your order so make sure you are using that when logging in and when requesting your lost password.  NOTE – Passwords are case sensitive.

 

I keep getting an error message when trying to log in to the Video Library or Member Drills Database
If you have logged in to the WCC Training Center successfully, but then get an error message or can’t log in to the Video Library or Member Drills Database, it is because you need to enable your cookies.  You can Click here for a quick solution to enable your cookies or, because web browsers are constantly being updated, you could also do a web search for “How to enable cookies” for a more up to date solution.

 

I get logged out after every time I view a video in the Video Library
If you have to log in again every time after viewing a video in the Video Library, it is because you need to enable your cookies.  You can Click here for a quick solution to enable your cookies or, because web browsers are constantly being updated, you could also do a web search for “How to enable cookies” for a more up to date solution.

 

When I log in, I only see some of my eBooks/videos and others are missing
If you don’t see all of your eBooks and videos when you have logged in, the chances are you have more than one account.  An account is created for you for the email address you give when placing your order.  So if you have given more than one email address when ordering you will have more than one account and will need to log into each account separately to view the eBooks/videos you have purchased with that email address.  If you would like to merge all your purchases into one account and one email address, please submit a support ticket and let us know the different email addresses you have used and which email address you would like to use as your sole account.

 

I am having problems viewing/downloading my eBooks
Problems with downloading eBooks are usually caused by an old version of your browser, a need to clear your Cache or a slow internet connection. Unless there is a problem at our end, in which case we would be flooded with calls of people unable to download their eBooks, the problem is locally with your PC.

Please try these steps before contacting us for further help. This is important. Make sure you try these first before you contact us as we will direct you to do these first in the help process anyway.

  1. Clear the Cache in your browser. Here is a link with step by step instructions.
  2. Try to download the eBook with a different browser. The links below will allow you to download a different browser if you need one.
  3. Try downloading it on another PC with a faster internet connection
  4. Make sure your browser is the latest version. You can check for updates here –Internet Explorer – Google Chrome – Firefox Safari.

If none of the four steps above solve the problem, please submit a support ticket and state that you have tried the four steps above and include the browser and version you are using – i.e. Internet Explorer 9.0. Then describe the process from the beginning to the point where you encounter the problem and any error messages you receive.

 

I am having problems viewing videos
Problems with viewing videos are usually caused by an old version of your browser, a need to clear your Cache or a slow internet connection. Unless there is a problem at our end, in which case we would be flooded with calls of people unable to download their eBooks, the problem is locally with your PC.

Please try these steps before contacting us for further help. This is important. Make sure you try these first before you contact us as we will direct you to do these first in the help process anyway.

  1. Clear the Cache in your browser. Here is a link with step by step instructions.
  2. Try to download the eBook with a different browser. The links below will allow you to download a different browser if you need one.
  3. Try downloading it on another PC with a faster internet connection
  4. Make sure your browser is the latest version. You can check for updates here –Internet Explorer – Google Chrome – Firefox Safari.

If none of the four steps above solve the problem, please submit a support ticket and state that you have tried the four steps above and include the browser and version you are using – i.e. Internet Explorer 9.0. Then describe the process from the beginning to the point where you encounter the problem and any error messages you receive.

 

I am having problems printing from the Member Drills Database
If you are having problems printing from the Member Drills Database it is because the eBook you are trying to print is a large file (some are well over 200 pages).  The easy solution is to print a few pages at a time.  You can try printing 20 or 30 pages at a time and if that works try 50.

 

My diagram won’t download OR I get a blank screen in the Session Designer – Complete Tutorial Videos Here
Problems with blank screens are usually caused by an old version of your browser. Make sure your browser is the latest version. You can check for updates here – Internet Explorer – Google Chrome – Firefox – Safari – This is an important step. Make sure you try this first before you contact us as we will direct you to do this as the first step in the help process anyway.

FYI – Google Chrome is the browser we have found that works best with the Session Designer and Internet Explorer is the browser that seems to have the most bugs.

If you have problems where it brings an error message when attempting to download a diagram, it can sometimes be a bug related to the curved lines.  The problem is intermittent but is caused by placing a curved line on a diagram…and then manipulating that curved line.

We are still trying to figure this bug out but can’t always replicated the problem. For now, here is a solution that works.

  1. Delete any curved lines and try to download the diagram.  If that works, add the curved lines again but DON’T manipulate (edit) them once you place them and try to download again.
  2. Create a new version of the diagram but name it with NO spaces…i.e. “TestDiagram” and not “Test Diagram”.
  3. Place everything on the diagram but not the curves and see if it downloads okay. If it does, try the next step.
  4. Add the first curved line and see if it downloads okay. If it does, try adding more curves and try downloading after each curve.

 

 

How do I cancel a subscription
To cancel a subscription, please submit a support ticket here.  When submitting your ticket, please be sure to use the email address you used when purchasing your subscription (which is also your username) and let us know what subscription you would like canceled.  Please allow two working days for a subscription cancellation to take effect.